We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
Any unsealed replacement gel pads will be non-refundable.
We do not issue the refund if your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Customers who request for refund before package delivery or without defective are required to bare a USD10 administrative fee & payment processing fee.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on the Contact Us page.